Refund Policy

Last updated November 2, 2026

Draft under attorney review. This page is not yet in effect and may change before REO starts taking payments.

Payments for REO are processed by Stripe. Refunds go back to your original payment method through Stripe.

Try it first, free

Your first full deal is free, so you can see exactly what REO does before you pay anything.

Unused credits

If you buy a credit and haven't started a property with it, you can ask for a full refund within 14 days of purchase.

Credits you've used

Once a credit is used (REO has filled a form for that property), it isn't refundable, except as below. A full deal already includes unlimited offers, counteroffers and revisions, and a buyer's credit carries over to their next house if an offer isn't accepted, so you don't pay again for a lost offer.

When we always make it right

• Charged twice by mistake: we refund the extra charge in full, plus any bank fees our mistake caused.
• A charge you dispute: tell us first. We'll look into it, restore any credits involved, and add a goodwill credit.
• REO didn't work: if a technical problem on our side kept you from completing a deal, contact us and we'll restore the credit or refund it.

Expiry and upgrades

Purchased credits expire 12 months after purchase. Upgrading a Single Offer to a full deal costs only the difference in price.

How to ask

Email us from the address on your REO account with your receipt or the property address. See Contact.