Privacy Policy

Last updated November 2, 2026

Draft under attorney review. This page is not yet in effect and may change before REO starts taking payments.

This policy explains what RealEstateEcho ("REO"), operated by RealEstateEcho LLC, collects, why, who we share it with, and how long we keep it. The short version: we use your information and your clients' information only to run REO for you. We never sell or share your information or your clients' information for advertising.

What we collect

• Your account and profile: email, name, license number, brokerage and the defaults you save.
• Deal information: property addresses, the voice notes and typed notes you give us, contracts and MLS listing reports you upload, and the contract values you review, which can include your clients' and other parties' names, contact details and deal terms.
• License documents: if we can't confirm that your real estate license is active, you may upload documents that show it is. These are stored privately, and only REO administrators who review them can see them.
• Signatures: the names and emails of the clients you send documents to, and the signed documents.
• Help questions you ask Ask REO, and basic technical information (such as an encoded network address used to limit misuse) and logs needed to keep REO secure and working.
• Payments are handled by Stripe, our payment processor. We don't receive or store your card number.

How we use it

To read your notes and fill in your forms, look up public property records, calculate contract dates, send documents for signature when you ask, answer help questions, keep REO secure, provide support, and meet our legal obligations. We don't use your deals to advertise to your clients, and we don't sell or share personal information for advertising.

Calls to us may be recorded and used to answer your questions and to improve our support and training.

One exception, for agents: when an agent sends a contract for signature, we may email the other agent named on that contract once to introduce REO. That note doesn't mention the sending agent, the clients or the property, we keep only a one-way fingerprint of the address so we never email it twice, and the recipient can unsubscribe at any time. Agents can switch this off on their Profile.

When an agent chooses Combine and send on a property, REO joins the documents the agent ticks into one new PDF, keeps that packet with the property's other files, and emails it, as an attachment or as a secure download link that expires after seven days, only to the recipients the agent picks. Nothing is sent until the agent presses Send. Once emailed, a copy is in the recipients' inboxes and REO cannot take it back.

Who we share it with

Only service providers that help run REO, under agreements that limit their use of the data to providing their service to us:

• Supabase (database and file storage) and Vercel (hosting)
• Anthropic (AI that reads notes and documents and answers your Ask REO questions, including about your own deals) and Deepgram (speech-to-text)
• ATTOM Data (public property records)
• BoldSign (electronic signatures, when you send a document to sign)
• Resend (email delivery, including the packets you choose to email)
• Stripe (payments)

We may also share information if the law requires it, to protect REO or others from fraud or harm, or as part of a sale of the business with notice to you.

How long we keep it

• Voice recordings and full transcripts are deleted when you approve a draft. Short quotes stay with each value as its source.
• Each property's files and records (including packets you combined) are permanently deleted seven days after you mark its transaction ended (Closed, Terminated or Offer not accepted), because by then you already have your final copy as a PDF. REO shows the deletion date, emails you a reminder three days before, and tells you to download what you need. A daily job removes the files and records; billing records, the audit log and your account are kept.
• When a buyer's offer isn't accepted, REO keeps a one-way fingerprint of the buyer's name (not the name itself) for up to 180 days, so the deal can carry over to that buyer's next house.
• Your account information is kept until you ask us to delete your account. Billing and audit records are kept as long as the law requires.

Security

Data is encrypted in transit, files are stored privately, download links expire after minutes, and each agent can only reach their own deals.

Your choices

You can see and correct your information in REO, download your documents, and ask us to delete your account or a property's records sooner. Contact us to make a request. If you're a client of an agent who uses REO, contact that agent, or contact us and we'll help.

Children

REO is for licensed professionals and isn't meant for anyone under 18.

Changes and contact

We'll post changes here and tell you in REO or by email if they're significant. Questions: see Contact.